# Ray and Gorgias

> Ecommerce tickets and the customer behind them, updated from the thread.

Source: https://heyray.io/integrations/gorgias

Ray is an AI teammate that works in your team chat, on Slack today. Connect Gorgias and it can do the Gorgias part of a request without anyone leaving the conversation: read what it needs, draft the change, and post it for approval before anything is written. 8 reads run without asking. 1 action waits for a human approval.

## What Ray reads in Gorgias

Reading changes nothing, so Ray never stops to ask whether it may look something up.

- Tickets, their events, tags, and field values
- The customer on a ticket, and your teams

## What waits for your approval

Every one of these posts an approval card in the thread showing exactly what is about to happen. Nothing runs until someone clicks approve, and no setting turns that off.

- Update a ticket

## Things Ray is never handed

These are left out during curation, so they are not something Ray could do and decides against. They are not in front of it at all.

- Create, change, merge, or delete a customer
- Delete a ticket
- Change account settings or teams

## Ask it like this

- "@Ray what did that customer order, and what are they asking about?"
- "@Ray what is still open in support this morning?"
- "@Ray close that ticket, the customer confirmed it is sorted."
- "@Ray how many tickets came in about delivery this week?"

## Connecting Gorgias

Every person on the team connects their own Gorgias account on Gorgias's own login screen, so Ray can only reach what that person can already reach, and the history in Gorgias shows who actually asked. Passwords never pass through Ray. Disconnecting Gorgias or uninstalling Ray revokes the connection.

## More

- This page for people: https://heyray.io/integrations/gorgias
- Every integration: https://heyray.io/integrations.md
- Install Ray: https://heyray.io/install.md
- Pricing: https://heyray.io/pricing.md