# Ray and WhatsApp

> Reach customers on WhatsApp, and see whether the message actually landed.

Source: https://heyray.io/integrations/whatsapp

Ray is an AI teammate that works in your team chat, on Slack today. Connect WhatsApp and it can do the WhatsApp part of a request without anyone leaving the conversation: read what it needs, draft the change, and post it for approval before anything is written. 9 reads run without asking. 2 actions wait for a human approval.

## What Ray reads in WhatsApp

Reading changes nothing, so Ray never stops to ask whether it may look something up.

- Message history with delivery status
- Which templates exist and whether they are approved

## What waits for your approval

Every one of these posts an approval card in the thread showing exactly what is about to happen. Nothing runs until someone clicks approve, and no setting turns that off.

- Send a message, with the recipient and the exact text on the card first
- Send an approved template message

## Things Ray is never handed

These are left out during curation, so they are not something Ray could do and decides against. They are not in front of it at all.

- Create, change, or delete message templates
- Register or deregister a phone number, or set its security PIN
- Block a customer or remove someone's access

## Ask it like this

- "@Ray let Priya know her order shipped."
- "@Ray did that shipping message actually get delivered?"
- "@Ray which of our templates are approved to send?"
- "@Ray send Dana the delivery reminder template."

## Connecting WhatsApp

Every person on the team connects their own WhatsApp account on WhatsApp's own login screen, so Ray can only reach what that person can already reach, and the history in WhatsApp shows who actually asked. Passwords never pass through Ray. Disconnecting WhatsApp or uninstalling Ray revokes the connection.

## More

- This page for people: https://heyray.io/integrations/whatsapp
- Every integration: https://heyray.io/integrations.md
- Install Ray: https://heyray.io/install.md
- Pricing: https://heyray.io/pricing.md