# Ray and Zendesk

> What is open, what the customer said, and the reply sent once you approve it.

Source: https://heyray.io/integrations/zendesk

Ray is an AI teammate that works in your team chat, on Slack today. Connect Zendesk and it can do the Zendesk part of a request without anyone leaving the conversation: read what it needs, draft the change, and post it for approval before anything is written. 26 reads run without asking. 3 actions wait for a human approval.

## What Ray reads in Zendesk

Reading changes nothing, so Ray never stops to ask whether it may look something up.

- Tickets, their comments, and the full conversation log
- How long things have sat, and how customers rated them
- Views, groups, agents, and ticket fields

## What waits for your approval

Every one of these posts an approval card in the thread showing exactly what is about to happen. Nothing runs until someone clicks approve, and no setting turns that off.

- File a ticket
- Reply on a ticket, with the full text on the card
- Update a ticket, including status and assignee

## Things Ray is never handed

These are left out during curation, so they are not something Ray could do and decides against. They are not in front of it at all.

- Create or change automations, triggers, and access rules
- Create or import tickets and users in bulk
- Delete a ticket field, a tag, or a user

## Ask it like this

- "@Ray what is still open from yesterday, and how long has the oldest been sitting?"
- "@Ray reply to that ticket and say the refund is on its way."
- "@Ray file a ticket for the billing problem that customer described."
- "@Ray which tickets got the worst ratings this week?"

## Connecting Zendesk

Every person on the team connects their own Zendesk account on Zendesk's own login screen, so Ray can only reach what that person can already reach, and the history in Zendesk shows who actually asked. Passwords never pass through Ray. Disconnecting Zendesk or uninstalling Ray revokes the connection.

## More

- This page for people: https://heyray.io/integrations/zendesk
- Every integration: https://heyray.io/integrations.md
- Install Ray: https://heyray.io/install.md
- Pricing: https://heyray.io/pricing.md