# Ray and Zoho Desk

> Tickets, threads, and how they were resolved, across departments.

Source: https://heyray.io/integrations/zoho-desk

Ray is an AI teammate that works in your team chat, on Slack today. Connect Zoho Desk and it can do the Zoho Desk part of a request without anyone leaving the conversation: read what it needs, draft the change, and post it for approval before anything is written. 12 reads run without asking. 2 actions wait for a human approval.

## What Ray reads in Zoho Desk

Reading changes nothing, so Ray never stops to ask whether it may look something up.

- Tickets, their threads, conversations, and resolutions
- Departments, teams, agents, and views
- The contact on a ticket

## What waits for your approval

Every one of these posts an approval card in the thread showing exactly what is about to happen. Nothing runs until someone clicks approve, and no setting turns that off.

- File a ticket
- Update a ticket

## Things Ray is never handed

These are left out during curation, so they are not something Ray could do and decides against. They are not in front of it at all.

- Create a contact
- Update an account
- Update many tasks at once

## Ask it like this

- "@Ray how was that ticket resolved last time?"

## Connecting Zoho Desk

Every person on the team connects their own Zoho Desk account on Zoho Desk's own login screen, so Ray can only reach what that person can already reach, and the history in Zoho Desk shows who actually asked. Passwords never pass through Ray. Disconnecting Zoho Desk or uninstalling Ray revokes the connection.

## More

- This page for people: https://heyray.io/integrations/zoho-desk
- Every integration: https://heyray.io/integrations.md
- Install Ray: https://heyray.io/install.md
- Pricing: https://heyray.io/pricing.md