Gong, without opening Gong.
Read-only sales calls, their transcripts and the coaching signal around them.
In your channel
Ask Ray for something in Gong and it posts this card in the thread. One click, and the task you asked for carries on where it left off.
What Ray can and cannot do in Gong
Reading is free, because reading changes nothing. Everything that writes waits for you. The rest is not on Ray’s list.
Runs on its own
What Ray reads in Gong
- Get call by id
- Get call transcript
- Get interaction statistics
- List all coaching metrics v2 coaching
- List call outcomes
- List folder calls
- List scorecards
- List tasks
- Retrieve call data by date range v2 calls
- Retrieve filtered call details
- Retrieve library folders v2 library folders
Reading changes nothing, so Ray never stops to ask whether it may look something up.
Asks first, every time
What Ray answers with
Ray reads Gong and answers from it in the thread. Writing to Gong is not switched on yet, so there is nothing here to approve.
Not on the list
Things Ray is never handed
These are left out during curation, so they are not something Ray could do and decides against. They are not in front of it at all.
- Delete a generic crm integration v2 crm integrations
- Delete meeting
- Delete users from call access list
How Ray works with Gong
No workflow to build, and nothing to maintain when the work changes.
- 01
Connect Gong
One click, right where you asked. Ray posts a connect card, you authorise Gong with your own account, and the work you asked for picks up where it left off.
- 02
Ask in plain words
In the conversation you were already having. Nothing to build, no trigger to map, no tab to open.
- 03
Ray answers where you asked
Ray only reads Gong, so there is nothing here to approve. It looks up what it needs and replies in the thread.
Priya
@Ray the checkout bug is back. Take a look in Gong, and tell Dana it is being looked at.
Ray
Checked Gong. The spec was last edited on Tuesday and the open question about refunds is still unanswered.
What does connecting Gong to Ray actually do?
Ray is an AI teammate that works in your team chat, on Slack today. Connect Gong and it can do the Gong part of a request without anyone leaving the conversation: read what it needs, draft the change, and post it for approval before anything is written.
It is not a workflow builder. There is no trigger to configure and no automation to repair when your process shifts. You describe the outcome in the thread and Ray picks the actions, including actions in your other connected tools when the request spans more than one.
Every person on the team connects their own Gong account, so Ray can only reach what that person can already reach, and the history in Gong shows who actually asked.
Security and permissions
- You authorise Gong on its own login screen. Your password never passes through Ray.
- Writes are gated in the execution path, not by a prompt. There is no setting that grants blanket approval.
- Each workspace is isolated at the database level, and that isolation is tested by trying to break it.
- Disconnect Gong in a message, or uninstall Ray and every connection it held is revoked.
More crm & sales integrations
Ray uses them together in a single run when a request spans more than one.
Put Ray to work in Gong.
Free to start, no credit card, and it asks before it acts.