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Terms of Service

Last updated October 28, 2026

Ray is an AI teammate that works inside your team’s chat workspace. These terms are the agreement between you and Mark Skrypka, trading as Creako Labs (“we”, “us”) when you install or use Ray. Installing Ray, or using a workspace where it’s installed, means you accept them.

The service

Ray joins your workspace, reads the conversations it’s invited to, and does work on your team’s behalf: tracking tasks, chasing statuses, posting digests, and acting in the tools you connect. Ray takes no irreversible action without your yes: sending email, moving money, deleting something with no restore, and any other change Ray cannot put back happen only after a person on your team approves them. Changes Ray can put back, like creating a ticket, happen at once, and any member of your team can undo them until the end of the next working day. Small team-only changes, like an internal comment or a label, happen at once with no Undo. When a schedule, a watch or a scheduled follow-up runs with nobody present and Ray has read outside content, every change in your connected tools except a draft waits for approval.

Your workspace

Whoever installs Ray needs the authority to add apps to that workspace. The installer becomes Ray’s first admin and can grant or revoke admin rights, switch memory on or off, and purge stored data. You are responsible for who is in your workspace and for the instructions your team gives Ray.

Acceptable use

  • Don’t use Ray for anything unlawful, or to process content you don’t have the right to share with us.
  • Only connect integrations (issue trackers, email, calendars) that you are authorized to connect on your team’s behalf.
  • Don’t probe, overload, or attempt to break the service, and don’t attempt to access another workspace’s data.
  • Don’t resell Ray or offer it as your own service.

AI output

Ray is built on large language models. It aims to be accurate and to say when it doesn’t know, but it can still be wrong. Check work that matters before relying on it. Approvals and Undo exist for exactly this reason: when you approve an action, you’re confirming it should happen, and when Ray makes a change it can put back, your team can undo it until the end of the next working day. Ray’s output isn’t legal, financial, or other professional advice.

Plans and billing

The free plan includes a monthly allowance of completed tasks, plus a one-time starter grant. Pro is a flat price per workspace per month, as listed on the pricing page, with no seats. Payments run through Stripe. Task allowances reset each calendar month, and only work Ray actually delivers counts against them. You can cancel Pro any time and it stays active until the end of the paid period. We may change prices with notice. Changes never apply retroactively to a period you’ve already paid for.

Your data

Your team’s content stays yours. Your content means the messages and files in the Slack conversations an authorized member of your workspace invites Ray to or sends it, and what the tools your team connects return to Ray. You give us permission to process it to run the service for your team and to support and improve Ray: reading what Ray is invited to, keeping team memory and a search index of those channels, and calling the AI providers and integrations that do the work. Installing Ray, inviting it to a channel, and asking it for something are your instructions to us to do that.

For personal data in your content, your organization is the controller and we are its processor. We process that data only on your instructions, protect it with the measures described in the Privacy Policy, use only the subprocessors on the named list we email to the person who installs Ray and give to anyone who asks, and help you answer requests from the people it is about. You authorize us to use the subprocessors on that list. Before we add one, we email your installer at least 30 days ahead. You can object by replying, and if we can’t resolve it, you can cancel and get back the unused part of any paid period. We delete your content when you ask us to, what Ray indexed in a channel when you remove Ray from it, and all of it 14 days after you uninstall Ray. What we store, who processes it, and how to delete it are covered in the Privacy Policy, which is part of these terms.

Third-party services

Ray works across services you already use: Slack, issue trackers, email, calendars. Your use of those services is governed by their own terms, and we aren’t responsible for them. If a connected service breaks or changes its API, Ray degrades honestly but some features may stop working.

When you connect Google Ads, Ray creates and reports on campaigns in your own advertising account, on your instruction and only after someone on your team approves each change. For the personal data involved in that work you are the controller and we are your processor, and we confirm that we comply with the EU General Data Protection Regulation in providing it: we process that data only to carry out the actions you approve, we protect it with the measures described in the Privacy Policy, we use only the subprocessors on that named list, we help you respond to requests from data subjects, and we stop processing and give up our access as soon as you disconnect the account or uninstall Ray. Google’s own terms and policies govern your use of Google Ads itself.

Availability and changes

Ray is under active development. Features may change or be replaced as the product evolves. We work to keep the service reliable but don’t promise uninterrupted availability at this stage.

Uninstalling and termination

You can remove Ray from your workspace at any time. Uninstalling stops all processing, disconnects integrations, deactivates schedules, and cancels any paid subscription at the end of its period. Stored workspace data is deleted after a 14-day grace window, and reinstalling within that window picks up where you left off. We may suspend or terminate service for workspaces that break these terms.

Disclaimers and liability

The service is provided as-is, without warranties of any kind to the extent the law allows. To the same extent, our total liability for any claim related to the service is capped at the amount your workspace paid us in the twelve months before the claim arose.

Changes to these terms

If we make material changes we’ll post the updated terms here and update the date above. Continuing to use Ray after a change means you accept it.

Contact

Questions about these terms: support@heyray.io.