The AI teammate for support teams that escalate in Slack.
Every escalation crosses a gap: the helpdesk on one side, the tracker on the other, and a Slack thread in between doing the actual handover. Ray reads that thread, files what belongs in the tracker, and tells you when it moves.
Ray is on Slack today. Free to start, and nothing sensitive happens without your approval.
- 50 free tasks to start, then 25 a month free
- No credit card
- Nothing sensitive without your approval
The week this fixes
Four things that happen every week and cost more than anybody counts.
- Three tickets describe the same bug and nobody notices until the fourth.
- An escalation gets a thumbs up in the channel and never becomes an engineering issue.
- A customer asks for an update and finding one means asking the engineer who is heads down.
- The fix ships on Tuesday and the person who reported it hears about it on Friday, if at all.
What that looks like in a channel
Somebody says something. Ray does the rest, and asks before anything leaves the room.
“Two more customers hit the export bug this morning, this needs engineering.”
Ray files the issue in your tracker with the ticket references and what the thread already established, and shows you the card before it writes.
Linear
Jira
Zendesk“What is happening with the export bug?”
Ray checks the live state in the tracker and answers in the thread, so nobody has to interrupt the person fixing it.
Asana“Did that ship? The customer is asking.”
Ray tells you what changed and when, and it has been watching the item since it filed it rather than looking it up cold.
GitHub“Post a digest of what escalated this week.”
Ray posts it on the schedule you ask for, with what escalated, what moved and what is still open.
Intercom“Write up the postmortem from this thread.”
Ray drafts it into the doc with the timeline the channel already contains, and nothing is written until someone approves it.
Notion
Confluence
One flat price for your team's size
No seats, never metered, and using Ray more never costs more. $49 a month for 1 to 3 people, $99 a month for 4 to 10 people, $199 a month for 11 to 25 people. Failed work is never counted and never billed.
What support teams ask first
The short answers are here. If we have not covered something, just ask.
Add Ray to one channel and hand it something.
Free to start, no card, about two minutes. Ray sees only the channels you invite it to.