Gorgias, without opening Gorgias.
Ecommerce tickets and the customer behind them, updated from the thread.
- Free to start
- No card
- Nothing irreversible without your yes
- Your own account, not a shared login
Ask in your own words.
Nothing to configure and no builder to open. Copy one of these into a thread, swap in your own Gorgias details, and Ray takes it from there.
@Ray what did that customer order, and what are they asking about?
@Ray what is still open in support this morning?
@Ray close that ticket, the customer confirmed it is sorted.
@Ray how many tickets came in about delivery this week?
What Ray can and cannot do in Gorgias
Reading is free, because reading changes nothing. Everything Ray can change here is everyday work, so it just does it. The rest is not on Ray’s list.
8 reads wired, and 1 action Ray does at once.
Runs on its own
What Ray reads in Gorgias
- Tickets, their events, tags, and field values
- The customer on a ticket, and your teams
Reading changes nothing, so Ray never stops to ask whether it may look something up.
Just does it
Ray does these at once
- Update a ticket
Anything Ray can put back comes with an Undo button on its reply. In a schedule, a watch or a chase that has read outside content with nobody present, these wait for a yes too.
Not on the list
Things Ray is never handed
These are left out during curation, so they are not something Ray could do and decides against. They are not in front of it at all.
- Create, change, merge, or delete a customer
- Delete a ticket
- Change account settings or teams
Exactly what Ray can change in Gorgias.
Not a category of permission. This is the whole list, and Ray has nothing else in Gorgias at all.
- Update Gorgias ticket
How Ray works with Gorgias
No workflow to build, and nothing to maintain when the work changes.
- 01
Connect Gorgias
One click, right where you asked. Ray posts a connect card, you authorise Gorgias with your own account, and the work you asked for picks up where it left off.
- 02
Ask in plain words
In the conversation you were already having. Nothing to build, no trigger to map, no tab to open.
- 03
It lands, with an Undo
Reading runs on its own. Everyday changes land at once with an Undo, and anything that sends, spends or can't be taken back waits for your yes with the exact content in front of you.
Megan
@Ray the checkout bug is back. Take a look in Gorgias, and tell Dana it is being looked at.
Update Gorgias ticket
- Done
- just now
Ray uses Gorgias together with the rest of your tools.
One ask can read Gorgias, cross-reference what is in these, and land the finished result back in the thread. Not four connectors taking turns, one teammate with one memory.
What does connecting Gorgias to Ray actually do?
Ray is an AI teammate that works in your team chat, on Slack today. Connect Gorgias and it can do the Gorgias part of a request without anyone leaving the conversation: read what it needs and make the change, asking first before anything that can’t be taken back.
It is not a workflow builder. There is no trigger to configure and no automation to repair when your process shifts. You describe the outcome in the thread and Ray picks the actions, including actions in your other connected tools when the request spans more than one.
Every person on the team connects their own Gorgias account, so Ray can only reach what that person can already reach, and the history in Gorgias shows who actually asked.
Security and permissions
- You authorise Gorgias on its own login screen. Your password never passes through Ray.
- What waits for a yes is decided in the execution path, not by a prompt. No setting lets an irreversible action through without one.
- Each workspace is isolated at the database level, and that isolation is tested by trying to break it.
- Disconnect Gorgias in a message, or uninstall Ray and every connection it held is revoked.
Gorgias and Ray, answered
The questions teams ask before they connect Gorgias. Every answer is how this integration is built rather than a promise about it.
More support & helpdesk integrations
Ray uses them together in a single run when a request spans more than one.
Put Ray to work in Gorgias.
Free to start, no credit card, and nothing irreversible happens without your yes.
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