Zoho Desk, without opening Zoho Desk.
Read-only tickets, threads and resolutions across departments.
In your channel
Ask Ray for something in Zoho Desk and it posts this card in the thread. One click, and the task you asked for carries on where it left off.
What Ray can and cannot do in Zoho Desk
Reading is free, because reading changes nothing. Everything that writes waits for you. The rest is not on Ray’s list.
Runs on its own
What Ray reads in Zoho Desk
- List agents
- Get ticket
- Get ticket latest thread
- Get ticket resolution
- Get ticket thread
- List departments
- List tickets
- List ticket conversations
- List views
- Search
Reading changes nothing, so Ray never stops to ask whether it may look something up.
Asks first, every time
What waits for your approval
- File a Zoho Desk ticket
- Update Zoho Desk ticket
Ray posts a card showing exactly what it is about to do. Nothing happens until someone clicks approve, and no setting turns that off.
How Ray works with Zoho Desk
No workflow to build, and nothing to maintain when the work changes.
- 01
Connect Zoho Desk
One click, right where you asked. Ray posts a connect card, you authorise Zoho Desk with your own account, and the work you asked for picks up where it left off.
- 02
Ask in plain words
In the conversation you were already having. Nothing to build, no trigger to map, no tab to open.
- 03
Approve, and it lands
Reading runs on its own. Anything that creates, sends or spends stops first and shows you the exact content.
Priya
@Ray the checkout bug is back. Take a look in Zoho Desk, and tell Dana it is being looked at.
File a Zoho Desk ticket
- Waiting on
- your approval
What does connecting Zoho Desk to Ray actually do?
Ray is an AI teammate that works in your team chat, on Slack today. Connect Zoho Desk and it can do the Zoho Desk part of a request without anyone leaving the conversation: read what it needs, draft the change, and post it for approval before anything is written.
It is not a workflow builder. There is no trigger to configure and no automation to repair when your process shifts. You describe the outcome in the thread and Ray picks the actions, including actions in your other connected tools when the request spans more than one.
Every person on the team connects their own Zoho Desk account, so Ray can only reach what that person can already reach, and the history in Zoho Desk shows who actually asked.
Security and permissions
- You authorise Zoho Desk on its own login screen. Your password never passes through Ray.
- Writes are gated in the execution path, not by a prompt. There is no setting that grants blanket approval.
- Each workspace is isolated at the database level, and that isolation is tested by trying to break it.
- Disconnect Zoho Desk in a message, or uninstall Ray and every connection it held is revoked.
Works with these too
Ray uses them together in a single run when a request spans more than one.
Put Ray to work in Zoho Desk.
Free to start, no credit card, and it asks before it acts.