Dialpad, without opening Dialpad.
Read what a call decided without listening to it again.
- Free to start
- No card
- Nothing irreversible without your yes
- Your own account, not a shared login
Ask in your own words.
Nothing to configure and no builder to open. Copy one of these into a thread, swap in your own Dialpad details, and Ray takes it from there.
@Ray what did we agree on the call with Acme yesterday?
@Ray text Dana the address for tomorrow.
@Ray who is on duty in support right now?
@Ray pull the transcript from this morning's call with Northwind.
What Ray can and cannot do in Dialpad
Reading is free, because reading changes nothing. Everything that writes waits for your yes. The rest is not on Ray’s list.
21 reads wired, and 1 action that waits for your yes.
Runs on its own
What Ray reads in Dialpad
- Calls, their transcripts, and the labels on them
- People, contacts, call centers, and who is on duty
Reading changes nothing, so Ray never stops to ask whether it may look something up.
Asks first, every time
Always waits for your yes
- Send an SMS
Ray posts a card showing exactly what it is about to do. Nothing happens until someone approves, and no setting turns that off.
Not on the list
Things Ray is never handed
These are left out during curation, so they are not something Ray could do and decides against. They are not in front of it at all.
- Start, transfer, hang up, or record a live call
- Change offices, call routing, IVRs, or anyone's phone
- Read per-agent coaching statistics
Exactly what Ray will ask you to approve.
Not a category of permission. These are the Dialpad actions that stop in the thread with the real content before they happen.
- Send SMS via Dialpad
Send SMS via Dialpad
Showing To numbers, Channel hashtag and Text, each carrying the exact content that will land.
How Ray works with Dialpad
No workflow to build, and nothing to maintain when the work changes.
- 01
Connect Dialpad
One click, right where you asked. Ray posts a connect card, you authorise Dialpad with your own account, and the work you asked for picks up where it left off.
- 02
Ask in plain words
In the conversation you were already having. Nothing to build, no trigger to map, no tab to open.
- 03
Approve, and it lands
Reading runs on its own. Everyday changes land at once with an Undo, and anything that sends, spends or can't be taken back waits for your yes with the exact content in front of you.
Megan
@Ray the checkout bug is back. Take a look in Dialpad, and tell Dana it is being looked at.
Send SMS via Dialpad
- Waiting on
- your yes
Ray uses Dialpad together with the rest of your tools.
One ask can read Dialpad, cross-reference what is in these, and land the finished result back in the thread. Not four connectors taking turns, one teammate with one memory.
What does connecting Dialpad to Ray actually do?
Ray is an AI teammate that works in your team chat, on Slack today. Connect Dialpad and it can do the Dialpad part of a request without anyone leaving the conversation: read what it needs and make the change, asking first before anything that can’t be taken back.
It is not a workflow builder. There is no trigger to configure and no automation to repair when your process shifts. You describe the outcome in the thread and Ray picks the actions, including actions in your other connected tools when the request spans more than one.
Every person on the team connects their own Dialpad account, so Ray can only reach what that person can already reach, and the history in Dialpad shows who actually asked.
Security and permissions
- You authorise Dialpad on its own login screen. Your password never passes through Ray.
- What waits for a yes is decided in the execution path, not by a prompt. No setting lets an irreversible action through without one.
- Each workspace is isolated at the database level, and that isolation is tested by trying to break it.
- Disconnect Dialpad in a message, or uninstall Ray and every connection it held is revoked.
Dialpad and Ray, answered
The questions teams ask before they connect Dialpad. Every answer is how this integration is built rather than a promise about it.
More email & comms integrations
Ray uses them together in a single run when a request spans more than one.
Put Ray to work in Dialpad.
Free to start, no credit card, and nothing irreversible happens without your yes.
By adding Ray, you accept the Terms and Privacy Policy.